It’s been over a year now and I’m still waiting on a refund check for one my appliances that they delivered damaged. I’ve made peace with the fact that I’m probably never going to get it but I just wanted to let others know my experience. As soon as the refrigerator was delivered I called the store to inquire about it. They asked me to send a picture of the damage, which really was no biggie because it’s in the back of the fridge but it’s the principle of it all, I spent about $4K on all new appliances, I expect pristine condition. After seeing the pics they told me they’d mail me $100 refund check for it, the store manager had to be the one to do it-Great!.....except it never came. I went down to the store in person (TWICE) they said oh I’m sorry you should’ve gotten it by now-Never did. I called once more, stopped by the store again but it was closed before I gave up. Other than that, I got some great appliances, they were delivered on time, and they even made a deal with me on buying their floor model washer & dryer so I can’t say it was all bad.
It’s been over a year now and I’m still waiting on a refund check for one my appliances that they delivered damaged. I’ve made peace with the fact that I’m probably never going to get it but I just wanted to let others know my experience. As soon as the refrigerator was delivered I called the store to inquire about it. They asked me to send a picture of the damage, which really was no biggie because it’s in the back of the fridge but it’s the principle of it all, I spent about $4K on all new appliances, I expect pristine condition. After seeing the pics they told me they’d mail me $100 refund check for it, the store manager had to be the one to do it-Great!.....except it never came. I went down to the store in person (TWICE) they said oh I’m sorry you should’ve gotten it by now-Never did. I called once more, stopped by the store again but it was closed before I gave up. Other than that, I got some great appliances, they were delivered on time, and they even made a deal with me on buying their floor model washer & dryer so I can’t say it was all bad.