I bought a dirt cheap treadmill on Amazon. Like most Thrifty customers I spent nearly as much on a warranty to back it. My thought process was simple if something breaks it won't be my cost to bear.
In the first week that I owned the treadmill the walking platform cracked. I am half the weight that it's rated to support. Atlantic Fitness came out on warranty and fixed it right away .
Almost 8 months later I found random bolts and screws falling out. The walking belt was loose. And the machine was squealing for the first few minutes of use. The warranty company was not fun to deal with but when I heard Atlantic Fitness was taking the call I was pleased.
I had a very nice nice young man call ahead to let me know how far out he was and he showed up right on time. He promptly went through the machine replacing all the bolts, tightening all the belts, and lubed the platform. He was careful to show me how I could do it myself and even left me with some to spare. He was very friendly and engaging . I'm typically a private person and don't like people in my space. But it felt like having a friend over to fix my machine.
I've had two fairly significant service warranty calls with Atlantic Fitness and I'm very pleased with both of them. I would highly recommend them to anyone and I'm sure I'll be seeing them again. The extended warranty I purchased has paid for itself and it hasn't even been a third of the warranty. Knowing I have this service provider makes the extended warranty well worth it.
All USA
I bought a dirt cheap treadmill on Amazon. Like most Thrifty customers I spent nearly as much on a warranty to back it. My thought process was simple if something breaks it won't be my cost to bear. In the first week that I owned the treadmill the walking platform cracked. I am half the weight that it's rated to support. Atlantic Fitness came out on warranty and fixed it right away . Almost 8 months later I found random bolts and screws falling out. The walking belt was loose. And the machine was squealing for the first few minutes of use. The warranty company was not fun to deal with but when I heard Atlantic Fitness was taking the call I was pleased. I had a very nice nice young man call ahead to let me know how far out he was and he showed up right on time. He promptly went through the machine replacing all the bolts, tightening all the belts, and lubed the platform. He was careful to show me how I could do it myself and even left me with some to spare. He was very friendly and engaging . I'm typically a private person and don't like people in my space. But it felt like having a friend over to fix my machine. I've had two fairly significant service warranty calls with Atlantic Fitness and I'm very pleased with both of them. I would highly recommend them to anyone and I'm sure I'll be seeing them again. The extended warranty I purchased has paid for itself and it hasn't even been a third of the warranty. Knowing I have this service provider makes the extended warranty well worth it.