AFC Urgent Care Natick

With so many other urgent care options, I would drive down the road and go to a different one. I’ve been here twice in 3 years. The most recent time was very disappointing and 3 weeks later I’m still feeling badly about it, so felt I should share my experience with others. I don’t like leaving bad reviews, but what happened to me felt somewhat like an SNL skit. I came in with a knife wound and jammed finger joint (dishes accident, sigh). Long story shorter, the PA and her assistant (on their own, separately, believe it or not) added insult to injury by squeezing the swollen joint, by accident, as if they’d forgotten why I was in there at all. I’m talking: they grabbed my finger RIGHT at the joint and pressed it straight while trying to get a splint on, and when I shrieked in pain they remembered that’s why I was in there. The assistant didn’t know which splint would be best, or how to attach it without hurting the joint, so I had to ask for a pinky sized splint, suggest a way for her to wrap my finger, and then I finally had to jus wrap it myself. (I have one hand, so this is actually hysterical #snl) It was a hot mess. The PA’s intentions were lovely, maybe she was just exhausted, but in all honesty it’s like restaurants in NYC... with so many options these days, unfortunately if it’s not 5 stars we can just go somewhere else. The desk staff were great, there was no wait even when all the other urgent cares had a 30+ min wait, it was clean but dark, and the lady who cleaned out my cut was great. The PA’s assistant was a hot mess and the PA seemed out of it. (Why was there no MD?) I need to go back for an X-ray because this finger is still killing me and they told me it’d heal in a few days, but obviously won’t go back here. Sorry, AFC natick. Wishing everyone well.

Back to one star as I got a letter in the mail with threats of legal action 2 months after I had already paid. --- Update: The payment issue was my insurance's fault. The only thing why I'm leaving 3 stars is because the verbally quote was far different from reality. Sorry about the rant guys! ---- They stated that the insurance system was down but that they knew that I was covered. Paranoid me asked how much would it be if the insurance got somehow rejected and the front desk quoted $100 (highly inaccurate). At the end of the day I got a big bill.