Arbour Counseling Services, West Yarmouth

If I could give negative stars I would. My experience with my actual therapist was never bad - she was not the correct match for me, but that happens and isn't a reflection on the company or even on that therapist. However, the management of the company has personally set me back months in an accident settlement. I have been trying to contact and receive copies of my medical records from the brief time I received counseling here, and over the course of 6 months I have spoken to exactly zero helpful people and have yet to see a single page of my documented medical history with the company. They're under new management supposedly due to issues like this. I can only hope new clients or existing clients files and documents aren't as severely mishandled as mine have been. They, alone, are the only reason my case has not gone into arbitration. Use this company with caution - if you're in a position that you feel you may need copies of your records at any point, I would recommend going elsewhere on the Cape for your mental health needs.