Avis Car Rental

TL;DR - Avis customer support is useless. Talking to the employees in the branch is better, but still lacking. If the price is really better than other places for your need, I recommend getting everything online and not to make any changes after you've taken the car. If you read the above, you might assume at this point that I'm exaggerating, but read my experience. We wanted to change the drop off location of our vehicle and were told by Avis customer support that they can't make the change or give an estimate regarding the price of the change. They recommended calling the original drop off branch. The original drop off branch in New York said we can return the car at Boston with no additional cost, and that the computer was updated. When we arrived at the drop off branch (this one in Boston), we were asked to pay an upcharge for the change. The employee couldn't help us, and she got the manager on the phone. The manager heard the entire story, and said there is noting he could do.