Fireman's Fuel

Failed to deliver oil when ordered with no explanation, pre-recorded greeting that sends you to a full mailbox, difficult, if not impossible to speak with a real human being. I have never been so angry with a business. They have not responded in two weeks other that to bill our credit card for oil that was not delivered. We have now run out of oil and the blame falls squarely on them. Do not give this company your business.

I hardly ever leave reviews, but I felt obligated to inform everyone that I can about this unprofessional, scam, hack of a company, Fireman's Fuel AKA First Energy Heating & Cooling and its owner Bill. I'm going to try and keep this as brief as possible. I had been getting scheduled oil deliveries from this company for the past several years, but it wasn't until I recently called them for service that I had the WORST and most ridiculous customer service experience I have ever had. I found a slow leak coming from my oil tank and needed a new one. I called for a few different places for quotes, but I decided to go with Fireman's because I was already getting my oil from them and their price was reasonable. When the tech arrived I asked him if he had time after the install if he could also look at my boiler because I was having an issue where my hot water wouldn't always work. The oil tank was installed without an issue, but Fireman's came back to my house a total of 4 different times after that and NEVER fixed my hot water issue actually made it worse. I went from having hot water sometimes, to no heat or hot water at all. Keep in mind my boiler and piping was installed in 2009 so this is a very new system. Every time the tech came out something else broke and they gave me some lame excuse for needing the new parts. The last time they came out, 4 parts later totaling $600, I requested to speak with a Manager and the owner Bill ended up coming to my house with a tech. I had the same exact result with him except I had the pleasure of actually arguing with him in my basement while my 2 kids were upstairs watching TV. I explained my entire situation, but he proceeded to try and say I had "hard town water" and that was breaking down all these parts. He tried to blame me because I installed a new circulator pump per his tech's recommendation, but that had nothing to do with my issue and it was installed correctly. In the end, he said I needed another part, but he was still going to charge me to fix this. I said no way, told him to leave and that I was taking my business somewhere else. I have since canceled my oil and service with these hacks. The office even billed my credit card before ever confirming or giving me a receipt of the charges. I ended up hiring a new plumber who simply fixed the problem by draining the air from all the baseboards in my rooms and then the entire system. Firemen's never did this, but instead they charged me for a bunch of parts and service calls I never needed and NEVER fixed my problem. This company should not be in business period!!! The owner, Bill, is extremely rude and unprofessional and it's shocking that he runs his business like this. I really wish I read some of the other poor reviews before giving them my business. I would give zero stars if that was possible!!!