Forest Appliance Services

Went through Forest Appliance for our appliances for our new home purchase and they provided excellent service and product. We even went back to buy a couple other appliances/accessories after as we were extremely impressed by their company. Excellent Communication, service, and product with very competitive pricing.

If you are a new customer considering using Forest appliance for the first time, based on my experience with the owner, John Forest, I highly suggest bringing your business elsewhere. I made a service call to Forest this afternoon in regards to a broken refrigerator and dishwasher. The call was responded to by owner John Forest this evening. John appeared agitated upon arrival and didn't respond to my wife saying hi as he entered our home. He treated us as if we were an inconvenience the entire time he was here with a standoffish attitude, even trying to get out of fixing the dishwasher by saying "he didn't know that was part of the service call since he's been on the road since 8 in the morning". Once he was done with his repairs, he announced they were complete as he was already trying to walk out the door. I quickly caught him and let him know that I appreciated the repairs but felt that his attitude was uncalled for and I was going to report this back to the landlords of the property in the morning. He smiled smugly and asked if I wanted to know his name. He then said "good luck with that" and walked out. It's my understanding that Forest Appliance does not typically respond to service calls this fast based on the experience of my friends and family who have used them in the past. So I'm guessing John only responded to our apartment so quickly tonight due to the fact that our landlords provide him a large amount of business and they are a high priority for him. But he clearly was unhappy about having to do so and could not hide his dissatisfaction. John apparently has no appreciation or respect for the customers that provide his livelihood - and thinks that since he is the owner of the company he is untouchable by customer complaints. As a customer service professional myself, I agree with the other reviewer on here who described John as "the most rude, arrogant, condescending, pompous ass they have ever listened to".