Luxotic Nail Bar

I’m sorry to have to give such a negative review after having come here many times in the past, and having had positive experiences here. Today was very different. I made an appointment for two express pedicures for today. In the past, I’ve always had the spa pedicure for $32.00. This time I thought I’d try the express pedicure ($25.00). My friend and I showed up on time. The technician started with her while I waited. Since I made an appointment for two and requested the same time for our appointments, the expectation was we would receiving our service at the same time. We were the only two having pedicures with many seats open. They. did not have the staff to coordinate our pedicures even though they booked the appointment times. No apologies from the staff. Okay, but I didn’t expect to be so rushed. The place was not busy. For $25.00 my friend had a sub-par pedicure which lasted 10 minutes only! They irregularly clipped her toenails and did not file them and left them rigged; they also did only a cursory quick buff and sloppily painted them. It looked terrible, and despite our assertions, they did not fix it. That was for a $25.00! Honestly, a child would have done a better job. When I called to book the appointment, they told me the express was similar to the spa only with no hot stone massage. It was much WORSE and not worth the cost. This was very disappointing! When my pedicure finally was done (much later than the appointment and after my friend was finished) I asked the technician what the difference was between a spa pedicure for $32 and an express pedi for $25.00. She told me she didn’t know. Lol. My toes were painted unevenly with polish left on my skin. I requested a few times for her to remove the polish from my skin. After she was finished with the 10 minute service, I I was told to quickly move out of my chair after she hurried through my pedicure. Horrible customer service. While an express pedi should be quicker, I was told it was 30 minutes long. It was, basically, 10 minutes long. When I came home I had to remove the horrible polish job and re-do it myself. It was very unprofessional. A I stated, a small child could have done a better job. DO NOT come here. If they cannot provide a decent express pedi, they should not offer one. I’ve been here many times in the past and many times with my daugtets, but never again. Avoid this establishment!