Checkout line was 8 people deep with 2 registers open, and after waiting for a clerk for 10 minutes with 2 other customers in front of me at the balloon counter....we were informed all customers are served from the one checkout queue . We were all upset at this announcement as we all agreed that in the past the area in front of the balloon section was specific for ordering balloons. Your one was insistent on us leaving our spots and joining the queue, fortunately a clerk, that had been working the register and now on balloon duty, stated she would tend to us. The purchase of balloon procedure should be posted in a conspicuous spot for all to see. Easy to follow directions, if they visible.
It was my first time visiting this party city and the management and staff were very helpful and nice! I had loads of questions planning my baby shower event and they were very patient with me.