I called to make an appointment. The staff member was polite until she learned that I had Tufts. It was downhill from there. She became rude and she definitively stated that I needed a referral. I explained that my insurance plan doesn't require referrals to see a specialist, and that my insurance company had given me the number of her office as a contractor who accepts Tufts. She replied that I could make an appointment right then, but it would likely be cancelled after I got off the phone. Seconds later, I called New England Orthopedics, who took me on right away. I asked if I needed a referral, now fearing that this may be a problem. The woman laughed and said, 'No. Your insurance doesn't require a referral to see a specialist.'
All USA
I called to make an appointment. The staff member was polite until she learned that I had Tufts. It was downhill from there. She became rude and she definitively stated that I needed a referral. I explained that my insurance plan doesn't require referrals to see a specialist, and that my insurance company had given me the number of her office as a contractor who accepts Tufts. She replied that I could make an appointment right then, but it would likely be cancelled after I got off the phone. Seconds later, I called New England Orthopedics, who took me on right away. I asked if I needed a referral, now fearing that this may be a problem. The woman laughed and said, 'No. Your insurance doesn't require a referral to see a specialist.'