The director of Sudbury Pines, Roberta Henderson, is rude, unhelpful and uncaring. You can tell from the start that she in the nursing home business for profit and cares very little about the residents and employees.
When I asked Roberta questions about my mother's medicare reimbursement, she assured me that the correct paperwork was filed. However, a month into my mother's stay, I received a call from Roberta that I owed her 4,000 and without the money she would kick my mother out of the nursing home (who was suffering Alzheimer's disease). The problem with the reimbursement ended up being Sudbury Pines fault, however, Roberta refused to listen to me and I never received any type of apology for threatening to kick my mother out of the nursing home. The Director does not work with the families and instead use intimidation to make a profit. Her actions are incomprehensible and I have reported this nursing home to the State and Better Business Bureau.
I ended up transferring my mother to a much nicer, safer and comfortable nursing home (The Director at the Windgate is wonderful).
I would steer clear of Sudbury Pines and the horrendous director who demands money at any cost.
All USA
The director of Sudbury Pines, Roberta Henderson, is rude, unhelpful and uncaring. You can tell from the start that she in the nursing home business for profit and cares very little about the residents and employees. When I asked Roberta questions about my mother's medicare reimbursement, she assured me that the correct paperwork was filed. However, a month into my mother's stay, I received a call from Roberta that I owed her 4,000 and without the money she would kick my mother out of the nursing home (who was suffering Alzheimer's disease). The problem with the reimbursement ended up being Sudbury Pines fault, however, Roberta refused to listen to me and I never received any type of apology for threatening to kick my mother out of the nursing home. The Director does not work with the families and instead use intimidation to make a profit. Her actions are incomprehensible and I have reported this nursing home to the State and Better Business Bureau. I ended up transferring my mother to a much nicer, safer and comfortable nursing home (The Director at the Windgate is wonderful). I would steer clear of Sudbury Pines and the horrendous director who demands money at any cost.