I called this Verizon store on memorial avenue in West Springfield today about my phone. I spoke with a woman named Angela. I was in sheer panic mode over a non functioning phone. Angela was so patient, kind, knowledgeable and understanding. Not only did she answer my 5 (yes, 5 phone calls) throughout my stressful day and hers. She provided me information about my plan and options to choose from. I cannot say enough about the level of customer service I received today. And I am the proud owner of a new phone! I cannot thank Angela enough. She took the time to make me feel important, valued as a client, informed me of my standings and aided me in going with my best options.
All USA
I called this Verizon store on memorial avenue in West Springfield today about my phone. I spoke with a woman named Angela. I was in sheer panic mode over a non functioning phone. Angela was so patient, kind, knowledgeable and understanding. Not only did she answer my 5 (yes, 5 phone calls) throughout my stressful day and hers. She provided me information about my plan and options to choose from. I cannot say enough about the level of customer service I received today. And I am the proud owner of a new phone! I cannot thank Angela enough. She took the time to make me feel important, valued as a client, informed me of my standings and aided me in going with my best options.